LES offers LIVE Proctors for the learner's entire exam session.
Proctors are full-time employees, highly trained at detecting and addressing aberrant behavior and proffering technical trouble shooting.
Three proctoring options are available: Live Online Proctors, Client-Selected Proctors, Learner-Selected Proctors. LES also provides exams when there is NO proctor required.
Each part of the proctor process is designed to move the learner to the next step seamlessly.
Throughout the exam session the learner is fully supported via chat or phone.
Student Ratios are maintained at 1 proctor to 4 students at any given time.
Transparency of applications to live auditing and intervention is an important aspect to delivering proctored exams. Our solution has the ability for LES auditors, supervisors, management, etc. to be able to, at any time, join proctored sessions to view learner or proctor activity. All of our technologies allow such access, in real time.
All proctors are Certified and competent information technology "help desk” professionals. This ability to provide tech support eliminates the leaner being passed from one support area to another.